Terms of Service

Last updated: 20 September 2026

These terms are an agreement between you and SawaBite ("we", "us") for your use of SawaBite (the "service"). By creating an account or using the service you agree to them. If you do not agree, please do not use the service. Our Privacy Policy explains how we handle your data.

1. What SawaBite is

SawaBite suggests Kenyan food pairings, lets you save plates, and offers optional Pro tools (weekly timetable, macro estimates and shopping lists) and a way to request a consultation with a dietitian. Pairing suggestions are created by our team and by an AI system, and macro figures are estimates.

2. Not medical advice

The content, pairings, AI suggestions, macro estimates and blog articles are for general information and education only. They are not medical advice, diagnosis or treatment, and they do not replace a qualified health professional. Do not ignore or delay professional advice because of something you read here. If you have a health condition, allergy or special dietary need, or you are pregnant or breastfeeding, speak to a doctor or registered dietitian before changing your diet. In an emergency, contact your nearest health facility.

3. Your account

• You must be at least 18 years old to create an account.
• Give accurate information and keep your password private. You are responsible for activity on your account. Tell us straight away if you think someone else has accessed it.
• Confirm your email address. Some features, such as upgrading to Pro or requesting a dietitian, need a confirmed email.
• One person per account. Accounts cannot be sold or shared.

4. Free and Pro plans

• The free plan lets you search pairings and save a limited number of plates.
• Pro currently costs KSh 999 for 30 days of access. Prices may change; the price shown on the upgrade page when you pay is the price that applies to that payment.
• Pro does not renew automatically. When your 30 days end, you return to the free plan unless you pay again. Your saved plates and timetable are kept.
• Payment is made by M-Pesa. After you send payment and submit the confirmation code, we check it against our records and then switch Pro on. This can take some time, and if the details do not match we may reject the payment.
• See our Refund Policy for when you can get your money back.

5. Dietitian requests

If you ask to be matched with a dietitian, we pass your request to the dietitian you choose so they can contact you. Dietitians are independent professionals. Their advice, services and fees are their own responsibility and are agreed between you and them, not with us. We do not guarantee any result from a consultation.

6. Acceptable use

You agree not to:

• break the law, or use the service to harm, harass or mislead others;
• try to gain access to accounts, the admin area or data that is not yours, or probe or attack the service;
• use bots, scrapers or scripts to copy the content or to overload the service, or get around usage limits;
• submit false payment codes or make fraudulent payments;
• upload or send harmful, unlawful or infringing content.

We may suspend or close accounts that break these terms.

7. Our content and your content

The site, its design, text, food database and software belong to us or our licensors and are protected by copyright. You may use them for your own personal, non-commercial use. You keep ownership of the messages and details you give us, and you allow us to use them to provide the service.

8. Availability and changes

We work to keep the service running but we do not promise it will always be available or error-free. AI suggestions can be wrong, and we may change, pause or remove features. We may update these terms; if the changes are important we will tell you on the site or by email, and continuing to use the service means you accept the updated terms.

9. Limits on our responsibility

The service is provided "as is". To the fullest extent the law allows, we are not responsible for loss or harm that comes from relying on the general information, pairings or estimates in the service, or from advice given by a dietitian. We are also not liable for indirect or consequential losses. Nothing in these terms removes rights you have under Kenyan consumer protection law, or limits liability that cannot lawfully be limited.

10. Ending your account

You can stop using the service at any time and ask us to delete your account through the Contact page. We may suspend or end your access if you break these terms.

11. Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute, unless the law says otherwise.

12. Contact

Questions about these terms? Email support@sawabite.com or use the Contact page.