Refund Policy

Last updated: 20 September 2026

This policy covers payments for SawaBite Pro (currently KSh 999 for 30 days). Pro is paid for manually by M-Pesa and does not renew automatically, so you are never charged again unless you choose to pay.

You are entitled to a full refund if

• you paid and submitted a valid M-Pesa code, but we did not switch Pro on within 2 working days of your payment and you no longer want it;
• you paid more than once for the same period, or paid more than the price shown (we refund the extra amount);
• a fault on our side stopped you from using Pro and we could not fix it within 7 days of you telling us.

Refunds after Pro is active

If you change your mind after Pro has been switched on, you can ask for a refund within 7 days of activation. We may refund the unused part of the period. After 7 days, payments for a period that has already started are not refundable.

What is not covered

• Fees you pay to a dietitian. These are set by the dietitian and agreed directly with them.
• Accounts closed for breaking our Terms of Service, for example fraudulent payment codes.
• M-Pesa or bank transaction charges applied by your provider.

How to ask for a refund

Contact us through the Contact page or at support@sawabite.com. Please include the email on your account, the M-Pesa confirmation code and the phone number you paid from. We will reply within 3 working days.

Approved refunds are sent by M-Pesa to the number you paid from, normally within 7 days of approval. If a refund is approved after Pro was switched on, your Pro access ends when the refund is paid.

Nothing in this policy limits your rights under Kenyan consumer protection law.